Professional Development
Emotional Intelligence at Work
A Self-Paced Learning Programme for Teams and Leaders
11 lessons57m0 enrolledBeginner
What you'll learn
- Understand the five core components of emotional intelligence.
- Recognise emotional triggers and manage reactions under pressure.
- Apply empathy and active listening in workplace communication.
- Give constructive feedback and handle workplace conflicts.
- Use practical techniques to improve emotional intelligence through daily practice.
About this course
Develop essential emotional intelligence skills to improve workplace communication, manage emotions, build empathy, and handle feedback and conflict constructively.
Learn five core EI skills through practical examples, three workplace case studies, and a 10-question assessment. This self-paced course takes approximately 60 minutes to complete.
Curriculum · 4 sections · 11 lessons
Understanding Emotional Intelligence
- Introduction to Emotional Intelligence3m
- The Five Core EI Skills3m
- Why Emotional Intelligence Matters at Work4m
- Emotional Intelligence at Work – Complete Presentation30m
Developing Emotional Intelligence Skills
- Self-Awareness, Self-Regulation & Motivation2m
- Empathy in the Workplace3m
- Social Skills, Feedback & Conflict Management3m
Practical Application & Workplace Scenarios
- From Reaction to Response3m
- Workplace Case Studies3m
- Your 21-Day EI Practice Plan3m
Final Assessment
- Emotional Intelligence at Work – Final Assessment—
Requirements
- No prior knowledge of emotional intelligence is required.
- An interest in improving workplace communication and teamwork.
- Willingness to participate in practical exercises and reflect on workplace situations.