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LoginDental Clinic Customer Care
Essential Training for Dental Receptionists and Patient Coordinators
What you'll learn
- Deliver warm, empathetic patient welcomes and phone interactions
- Manage appointment scheduling and reduce no-shows effectively
- Explain billing, GST invoices, and payment options clearly
- Handle anxious or dissatisfied patients with confidence
- Streamline patient check-ins and follow-up protocols
About this course
This course is designed to help new joiners understand the key responsibilities of dental receptionists and patient coordinators. It covers appointment booking and scheduling, patient registration, phone etiquette, patient communication, treatment enquiries, complaint handling, patient records confidentiality, follow-ups, and daily clinic workflow. Learners will also develop an understanding of handling patient concerns professionally and following clinic escalation protocols.
The course concludes with a final assessment to review knowledge of appointment booking, patient communication, and escalation procedures.
Curriculum · 1 section · 30 lessons
Dental Clinic Customer Care
- Introduction to Dental Clinic Customer Care10m
- Dental Appointment Booking10m
- Dental Clinic Phone Etiquette10m
- Handling New Patient Enquiries10m
- Dental Patient Registration10m
- Appointment Confirmation and Reminders10m
- Appointment Rescheduling and Cancellation15m
- Dental Clinic Diary Management10m
- Dental Treatment Knowledge for Receptionists10m
- Handling Dental Treatment Enquiries15m
- Dental Treatment Plan Follow-ups8m
- Dental Patient Communication Skills9m
- Handling Anxious Dental Patients10m
- Handling Patient Complaints10m
- Emergency Dental Calls10m
- Dental Patient Recall System10m
- Missed Appointment Follow-ups10m
- Dental Practice Software and Scheduling10m
- Patient Records and Data Confidentiality10m
- Dental Insurance and Payment Enquiries10m
- Explaining Appointment Preparation10m
- Post-Treatment Follow-up Calls10m
- Patient Email and WhatsApp Communication10m
- Managing Multiple Calls and Tasks10m
- Patient Conversion and Booking Skills10m
- Handling Difficult Patient Situations10m
- Dental Clinic Customer Service Standards10m
- Managing Waiting Lists and Last-Minute Openings10m
- Dental Receptionist Daily Workflow10m
- Dental Patient Coordinator Final Assessment—
Requirements
- No prior experience needed
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